The Client
One of the largest telecommunication companies in the US.

Challenge
Reduce response times for Access Service Requests from other telecom entities, to improve service, increase efficiency and avoid possible FCC penalties.

Solution
The goal of the Outbound Access Service Request (OBASR) project was to mechanize the process of generating and sending Access Service Requests (ASRs) to local exchange providers like Central/Local Exchange Carriers (CLECs), ISPs, and cellular providers to establish interconnecting trunks. OBASR users include both external and internal users. The users will submit Notification Form to requests for additional trunking or facility capacities. The requests will trigger the generation of ASRs to be sent by Verizon to CLEC/providers via interfaces.

Technologies Used
ASP.NET, ADO.NET, C#, VS.NET, XML, MSSQL server, MS .NET Framework, IIS 5.0, MSMQ, IBM MQ, FTP.

Value Created

• The client was able to respond to CLECs /ISPs requests just in time to avoid FCC penalties.


• ASR work Flow was automated for faster ASR completion times -Better coordination among multiple groups and measured accountability for ASR delays
• Tracking and reporting of ASR status for leads/managers -Faster completion times for ASR's with enforcement of dead lines on each group
• Fax interface for faxing the ASR's to the CLECs/ASPs that accept faxes.
• 50% Reduction in human resources for processing of the ASR's and the team sizes were reduced for cost benefits.